IHH Healthcare Berhad
l
Annual Report 2014
064
IHH bases its entire operation on the principle of care, be it to our
patients or to our stakeholders, in themanymarkets that we serve.
We value our role as a responsible corporate citizen as much as our role as a healthcare provider. To this end, we work tirelessly to
balance our business aspirations with patients’ needs and responsible corporate practices for the betterment of our society.
Regulators/Government
We meet our obligations to regulators and
governments of the countries inwhichwe operate
by adhering to their rules and regulations, be it
relate to corporate or healthcare governance, the
environment, taxation and so forth.
Transforming Communities One Life At A Time
We believe that our role as a healthcare provider is a significant one for
communities and individual lives, but we are also aware of our responsibilities
to our staff, shareholders and to the environment. We are committed to
fulfilling our Corporate Responsibility (CR) obligations to our stakeholders in
our home markets of Malaysia, Singapore and Turkey to the best of our ability.
IHH is committed to upholding its code of conduct in all its stakeholder
interactions. This section highlights our CR activities undertaken in
2014. The following is an exhaustive list of our stakeholders and our CR
obligations to them.
Our Commitment to Good Corporate
Responsibility
(CR)
Communities
Our hospitals do not operate in
isolation but within communities
to whom we have obligations.
In addition to our services as
a healthcare provider, we give
back to the community through
donations, capacity building
and volunteerism.
Customers
Patients are at the heart of everything we do.
We ensure they receive the best care and
information available to make important, life-
changing decisions.
NGOs
Non-governmental organisations
play an important role in serving
the communities. We are
committed to supporting their
efforts and working together,
where possible, to help make our
communities better places.
Employees
Employees are the most important assets of our
organisation. In addition to ensuring they receive
fair and equitable remuneration and treatment,
we are committed to help them realise their full
potential. IHH also fosters a welcoming and
conducive work environment for our employees
by complying with workplace diversity policies.
Others
Other IHH stakeholders include our vendors, contractors, non-staff doctors and all related parties within our supply chain. We
are committed to delivering the highest level of ethical and professional standards when dispensing our obligations to them.
Our corporate responsibilitiesalsoextend toour stableof specialistsdoctorsandbothour privateand independent consultants,
who work together with us to dispense medical treatment to our patients. In addition to providing them with a safe and
effective working environment, we take extra steps to ensure that they are aware of and share in our vision to become a top
medical provider in Asia. Through engagement sessions, both professional and social, we have strengthened our ties with our
consultants and specialists to create a stronger and more unified team.
Public at Large
The general public takes on
many roles in relation to IHH—as
investors, patients, employees
and so forth. We undertake to
dispense our responsibilities
to the general public by
adhering to strict codes of
ethics and conduct to maintain
our reputation as a healthcare
provider and as a public and
corporate citizen.
