IHH Annual Report 2019

Operational and Sustainability Highlights FY2015 FY2016 FY2017 FY2018 FY2019 Malaysia No. of hospitals at end of year 14 14 14 15 15 No. of licensed beds 1 at end of year 2,235 2,385 2,399 2,503 2,537 No. of operational beds 1 at end of year 2,065 2,143 2,182 2,327 2,372 Inpatient admissions 2 183,265 192,113 197,563 203,419 218,051 Average length of stay 3 (days) 2.8 2.7 2.7 2.7 2.7 Occupancy rate 4 68% 69% 67% 67% 70% Average revenue per inpatient admission (in RM) 5,491 5,915 6,237 6,615 7,054 Singapore No. of hospitals at end of year 4 4 4 4 4 No. of licensed beds 1 at end of year 908 914 942 967 998 No. of operational beds 1 at end of year 880 892 928 942 960 Inpatient admissions 2 67,917 74,119 76,459 76,917 78,541 Average length of stay 3 (days) 3.0 2.9 2.8 2.8 2.9 Occupancy rate 4 63% 65% 64% 63% 65% Average revenue per inpatient admission (in SGD) 8,904 8,866 9,527 10,266 10,730 Average revenue per inpatient admission (in RM, SGD1=RM3.0553) 27,204 27,089 29,109 31,365 32,782 India 5 No. of hospitals at end of year 8 8 9 33 29 No. of licensed beds 1 at end of year 1,552 1,546 1,664 5,954 5,887 No. of operational beds 1 at end of year 1,260 1,192 1,192 4,845 4,770 Inpatient admissions 2 59,884 62,126 72,005 88,793 363,126 Average length of stay 3 (days) 4.0 3.9 3.9 3.7 3.3 Occupancy rate 4 52% 56% 63% 59% 69% Average revenue per inpatient admission (in INR) 109,270 119,140 122,003 127,112 110,014 Average revenue per inpatient admission (in RM, INR1=RM0.05796) 6,333 6,905 7,071 7,367 6,376 Turkey and Central and Eastern Europe No. of hospitals at end of year 18 7 20 21 21 21 No. of licensed and operational beds 6 at end of year 2,772 3,446 3,818 4,099 4,157 No. of overnight beds 6 at end of year 1,903 2,556 2,729 2,781 2,863 Inpatient admissions 2 130,429 171,583 213,590 229,433 221,493 Average length of stay 3 (days) 3.6 3.3 3.4 3.4 3.5 Occupancy rate 4 72% 70% 74% 78% 75% Average revenue per inpatient admission (in TL) 7,290 7,104 7,956 9,896 11,662 Average revenue per inpatient admission (in RM, TL1=RM0.69047) 5,033 4,905 5,493 6,833 8,052 Notes The above information comprises operational data relating to hospitals owned by subsidiaries of the Group only. It does not include data relating to hospitals owned by joint ventures and associates of the Group and does not include hospitals that are managed for third parties. Hospitals in Turkey do not compile certain operational data, including the number of operational beds, the average length of stay and occupancy rates on the same basis as the rest of the regions and therefore, these numbers may not be comparable. For changes in classification/definitions for the respective financial year under review, only the comparative figures for the previous year were restated to conform with the current classification/definitions. 1. Licensed beds are the approved number of beds by the Ministry of Health that the hospital regularly maintains and staffs. Operational beds is an internal measure for which we include licensed beds utilised for our patients. 2. Represents the total number of overnight inpatients admitted to our hospitals. 3. Represents the average number of days an overnight inpatient stays at our hospitals. 4. Represents the percentage of hospital operational/ overnight beds occupied by inpatients. Occupancy rate may be lower due to new hospitals that are in the ramp up stage. 5. The Group acquired Continental and Global Hospitals during FY2015. Information disclosed is for full year FY2015. The Group acquired Fortis Group in November 2018. Information disclosed for FY2018 includes operational data of Fortis post acquisition 6. Under Turkish Law, “licensed beds” refers to the approved number of beds used for observation and treatment of at least 24 hours, including intensive care, premature and infant unit beds, beds in the burn care units and as indicated in the hospital operation licenses. In addition to licensed beds, “operational beds” include beds used for treatments of less than 24 hours, such as for chemotherapy, radiotherapy and sedation or other beds such as incubators, labour beds and beds for examination, small treatments and relaxation, from which Acibadem derives revenue and does not require licensing. “Overnight beds” comprise beds used for observation and treatment of at least 24 hours. 7. Number of hospitals includes Aile Hospital Goztepe, whose operations were suspended in late April 2012 for building works. 8. SGD: Refers to Singapore Dollars; TL: Refers to Turkish Lira; INR: Refers to Indian Rupees IHH Healthcare Berhad | Annual Report 2019 12 Group Overview